Technology and client relationships

January 13th, 2011 by Jim Cotterman

This links to an interesting analogy that begins with the debate on the iPhone and does one stay with AT&T or migrate to Verizon.  It then shifts to a very pertinent lesson about client relationships – A lawyer is like an iPhone.  The first part is a debate that will evolve as more details of Verizon’s offering unfold and the strengths/weaknesses of the two systems and their underlying infrastructure are explored in greater detail.  The second part on client relationships is instructive.  Linking the two is illustrative of the concern — Is the service provider really listening?

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