Technology and client relationships
January 13th, 2011 by Jim Cotterman
This links to an interesting analogy that begins with the debate on the iPhone and does one stay with AT&T or migrate to Verizon. It then shifts to a very pertinent lesson about client relationships – A lawyer is like an iPhone. The first part is a debate that will evolve as more details of Verizon’s offering unfold and the strengths/weaknesses of the two systems and their underlying infrastructure are explored in greater detail. The second part on client relationships is instructive. Linking the two is illustrative of the concern — Is the service provider really listening?
